The Level and Influencing Factors of Mobile Banking Usage in Uzbekistan

Authors

  • Rustambekova Zebiniso Baxrom qizi Master student at Turin Polytechnic University in Tashkent, Uzbekistan
  • Karimov Khojakbar Supervisor, PhD at Turin Polytechnic University, Uzbekistan

DOI:

https://doi.org/10.55640/jme-06-04-12

Keywords:

Mobile banking, key factors of satisfaction, cashless society

Abstract

This study investigates the level of mobile banking usage in Uzbekistan and identifies the key factors influencing its adoption and customer satisfaction. The research is based on a quantitative survey and secondary data analysis. The findings reveal that service quality, perceived security, ease of use, and trust significantly influence mobile banking usage. The study contributes to the understanding of digital banking development in emerging economies.

References

Madvaliyev, A. (Ed.). (2006–2008). O‘zbek tilining izohli lug‘ati (M harfi). G‘afur G‘ulom nomidagi nashriyot-matbaa ijodiy uyi. https://n.ziyouz.com/books/uzbek_tilining_izohli_lugati/O'zbek%20tilining%20izohli%20lug'ati%20-%20M.pdf

Madvaliyev, A. (Ed.). (2006–2008). O‘zbek tilining izohli lug‘ati (B harfi). G‘afur G‘ulom nomidagi nashriyot-matbaa ijodiy uyi. https://n.ziyouz.com/books/uzbek_tilining_izohli_lugati/O'zbek%20tilining%20izohli%20lug'ati%20-%20B.pdf

Avezov, M. K. (2022). Raqamli bank xizmatlari va uning afzalliklari. Scientific Progress, 3(2), 808–814.

https://lex.uz/ru/docs/-3494933

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Published

2026-04-27

How to Cite

Rustambekova Zebiniso Baxrom qizi, & Karimov Khojakbar. (2026). The Level and Influencing Factors of Mobile Banking Usage in Uzbekistan. Next Scientists International Journal JME, 6(04), 74–77. https://doi.org/10.55640/jme-06-04-12

Issue

Vol. 6 No. 04 (2026): Volume - VI Issue - IV

Section

Management

License

Copyright (c) 2026 Rustambekova Zebiniso Baxrom qizi, Karimov Khojakbar

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

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